A deposit of 50% of the holiday cost is payable within seven days
of making the reservation of the Property. Unless payment is received
within these seven days, the reservation will be cancelled. The deposit is
returnable if the booking is not accepted. The balance shall be due six
weeks before the holiday period. Where the balance has not been received
by the due date, one written reminder will be sent to the holidaymaker. If
the balance is still outstanding within two weeks thereafter, the owners
reserve the right to cancel the holiday and the holidaymaker will forfeit
If the owners should need to cancel the booking all moneys paid
will be refunded to the holidaymaker. Responsibility and financial
liability of the owners shall be limited to the return of monies received
in the event of accommodation booked in good faith not being available
owing to circumstances beyond the owner’s control.
3. Should the holidaymaker need to cancel within twelve weeks of the
start date of the booking then they will be bound by this agreement to pay
in full for that booking. Payment must be made whether or not full payment
has been made at the time of cancellation. Holidaymakers are therefore
advised to take out holiday cancellation insurance. However, if the
accommodation is re-let for the same period of the cancelled holiday, any
monies received for the re-let holiday will be refunded to the
4. The accommodation will be available from
4.00 p.m. on the start
date of the booking. We will advise you of where to collect keys. The
owners will provide the accommodation to a high level of cleanliness with
a complete inventory, this should be checked upon arrival and any failure
notified to the owners within 24 hours of arrival.
The accommodation must be vacated by 10.00 a.m. on the finishing
date to allow for cleaning and maintenance to take place. All
accommodation must be left in a clean and tidy condition as found. The
owners reserve the right to levy an additional charge for any extra
cleaning required after the holidaymaker’s departure.
6. Any problems found with any appliance or fixture or fitting must be
reported to the owners who will ensure within a reasonable time that this
is repaired or alternative arrangements made. Holidaymakers should not
attempt repairs themselves to the property or its contents. The
holidaymaker undertakes to keep the premises and all furniture, fixture,
fittings and effects in or on the premises in the same state of repair and
condition as the same are in at the commencement of the letting and shall
report and pay to the owners the value of any part of the premises,
furniture, fittings and effects so destroyed or damaged as to be incapable
of being restored to its former condition.
7. Only the number of guests stated at the time of booking will be
allowed to stay in the property, unless otherwise agreed in writing by the
owners. The owners reserve the right to refuse entry to the entire party
if this condition is not observed.
8. The owners reserve the right to decline entry and accommodation or
to expel any occupier or visitor for unacceptable conduct, which in their
sole view is detrimental to the neighbourhood. The owners reserve the
right to enter a property at any time but will endeavour to do so when
convenient to the occupier.
9. Dogs and pets are not permitted.
10. Kia Ora House, Mundesley, is to be used solely as holiday accommodation and therefore exempt from
security of tenure under the Housing Acts.
11. The owners are not to be held responsible for the loss of any
valuables or property left on or around the premises at any time. All
guests and their visitors must ensure that they take all reasonable steps
to ensure their own safety and that of others whilst on the property. The
owners will not accept responsibility for any injury or loss caused whilst
in or around the property.
12. The owners are committed to operating on a non-discriminatory basis
towards all holidaymakers.
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